Due to the nature of our products (digital download files), we do not generally offer refunds once the product has been purchased and downloaded. However, we understand that issues may arise, and we are committed to providing the best customer service experience.

Refund requests may be considered in the following cases:

• Technical issues: If the product is not working as described (e.g., file corruption or download issues), please contact us within 7 days of purchase so we can assist you in resolving the issue.
• Incorrect product purchased: If you accidentally purchase the wrong product, please contact us within 48 hours of purchase, and we will be happy to assist you with the exchange or refund.

If you believe your situation qualifies for a refund, please contact our customer support team at [Your Email Address] and provide details of your issue. We will review your case and respond within 3 business days.

Returns

As our products are digital, we do not accept returns on purchased guides. Once a product has been downloaded, it is considered used and cannot be returned.

If you have any questions or concerns before making a purchase, please feel free to contact us for more information to ensure you choose the right guide for your needs.

Exchanges

If you purchased the wrong product by mistake, please contact us within 48 hours of purchase. We may offer an exchange for a different guide of equal value, depending on the circumstances.

How to Request a Refund or Exchange

To request a refund or exchange, please follow these steps:

1. Contact our customer support team at help@glidertraveler.agency within the appropriate time frame.
2. Provide your order details (e.g., order number, date of purchase).
3. Describe the issue you’re experiencing, and we’ll guide you through the process.

Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page, and the new policy will take effect immediately after it is posted.

We appreciate your understanding, and we’re here to help ensure that your travel planning experience is smooth and enjoyable. If you have any questions or need assistance, don’t hesitate to reach out!